We are here to help with your BUILDRA experience.
buildraapp@gmail.com
Describe the issue and the module where it occurred. Do not send passwords, tokens or confidential third-party information.
Monday to Friday, 09:00–18:00 (mainland Portugal time), excluding national public holidays.
| Plan | First response target |
|---|---|
| Free | 5 business days |
| Starter | 4 business days |
| Pro | 2 business days |
| Business | 1 business day |
These are support targets, not a guaranteed resolution time. First response is measured in business days during the stated hours.
General outages, suspected security incidents, data loss or incorrect billing receive priority triage regardless of plan. Add “URGENT” to the email subject and describe the impact without including credentials.